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Privacy Policy

Your privacy matters to us

1. Information We Collect

When you request our window, door, or siding installation services, we collect information necessary to provide quality service and maintain our business relationship:

  • Contact information (name, address, phone, email)
  • Property details and project specifications
  • Scheduling preferences and availability
  • Payment and billing information
  • Project photos and measurements
  • Communication records and service history
  • Website usage data and preferences

2. How We Use Your Information

We use your information exclusively for legitimate business purposes related to providing excellent home improvement services:

  • Providing free estimates and project consultations
  • Scheduling and coordinating installation services
  • Processing payments and maintaining billing records
  • Communicating project updates and timelines
  • Providing warranty support and follow-up services
  • Improving our services based on customer feedback
  • Sending service reminders and maintenance tips
  • Complying with licensing and insurance requirements

3. Information Sharing

We do not sell or rent your personal information. We may share information only with trusted partners who help us deliver our services:

  • Material suppliers for product ordering and delivery
  • Payment processors for secure transaction handling
  • Insurance companies for claims and coverage verification
  • Permit offices and inspectors as required by law
  • Subcontractors working on your specific project
  • Service providers who help maintain our business operations

4. Data Security

We implement comprehensive security measures to protect your personal and project information:

  • Secure storage of physical and digital records
  • Encrypted transmission of sensitive information
  • Limited access to information on a need-to-know basis
  • Regular security training for all employees
  • Secure disposal of outdated records and materials
  • Regular security audits and system updates

5. Property Information

Installation services require access to your property and collection of specific details:

  • Property measurements and structural assessments
  • Photos of existing windows, doors, or siding
  • Home age, style, and construction details
  • Energy efficiency and insulation information
  • Access requirements and scheduling constraints
  • HOA requirements and architectural guidelines

This information is used solely for providing accurate estimates and ensuring proper installation.

6. Communication Preferences

We respect your communication preferences and provide options for how you receive information from us:

  • Essential project communications (required for service)
  • Appointment confirmations and scheduling updates
  • Warranty information and maintenance reminders
  • Optional marketing communications about new services
  • Customer satisfaction surveys and feedback requests
  • Seasonal maintenance tips and home improvement advice

7. Data Retention

We retain your information for the following purposes and timeframes:

  • Project records maintained for warranty period
  • Financial records kept according to tax requirements
  • Insurance documentation retained per policy terms
  • Licensing records maintained as required by law
  • Customer service history for ongoing support

8. Your Rights

You have certain rights regarding your personal information:

  • Request access to your personal information
  • Correct inaccurate or outdated information
  • Request deletion of information where legally permissible
  • Opt out of non-essential communications
  • Request information about data sharing practices
  • File complaints with relevant data protection authorities

9. Website and Online Services

Our website uses standard technologies to improve your browsing experience:

  • Cookies for website functionality and preferences
  • Analytics to understand website usage patterns
  • Contact forms for estimate requests and inquiries
  • Security measures to protect form submissions
  • Mobile optimization for convenient access

10. Business Transfers

In the event Apex Windows is acquired or merged with another company, customer information may be transferred as part of the business assets. We will notify customers of any such changes and ensure continued protection of personal information.

11. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct customer communication. Continued use of our services constitutes acceptance of any updates.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact Apex Windows directly. We're committed to addressing your privacy concerns promptly and professionally.