Terms of Service

Our terms and conditions for home improvement services

1. Acceptance of Terms

By engaging Apex Windows ("we," "us," "our") for window, door, or siding installation services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not proceed with our services.

2. Description of Services

Apex Windows provides professional home improvement installation services throughout the Chicagoland area, including:

Window installation and replacement services
Door installation and replacement services
Siding and exterior cladding installation
Free estimates and consultations
Warranty services and support
Post-installation maintenance guidance

All services are performed by licensed and insured professionals in accordance with local building codes and manufacturer specifications.

3. Estimates and Contracts

Our service process includes:

Free, no-obligation estimates provided within 48 hours
Written contracts specifying materials, labor, and timeline
Clear pricing with no hidden fees or surprise charges
Materials specifications and manufacturer information
Project timeline and completion estimates
Change orders must be approved in writing

4. Payment Terms

Payment terms for our installation services:

No payment required for estimates or consultations
Deposit may be required upon contract signing
Progress payments based on project milestones
Final payment due upon project completion and approval
We accept cash, check, and major credit cards
Financing options available for qualified customers

5. Materials and Workmanship

Quality assurance commitments:

Premium materials from trusted manufacturers only
Installation performed by experienced, licensed professionals
Compliance with all local building codes and permits
Clean-up and debris removal included in all projects
Protection of existing property during installation
Post-installation inspection and quality verification

6. Warranties and Guarantees

Our comprehensive warranty coverage includes:

Manufacturer warranties on all materials and products
Workmanship warranty on installation services
Written warranty documentation provided upon completion
Prompt response to warranty claims and issues
No-cost repairs for covered warranty items
Warranty transfer available for new property owners

7. Property Access and Scheduling

Project execution requirements:

Customer must provide reasonable access to work areas
Scheduling changes require 24-hour advance notice
Weather delays may affect project timeline
Customer responsible for moving personal property
Utilities and electrical access must be available
Pets should be secured during installation work

8. Permits and Code Compliance

Apex Windows ensures all installation work complies with local building codes and regulations. We handle permit applications where required and ensure all work meets or exceeds industry standards and manufacturer specifications.

9. Limitation of Liability

Liability limitations and exclusions:

Liability limited to the contract value of services performed
Not responsible for pre-existing structural issues
Weather-related delays are beyond our control
Customer responsible for damage due to lack of access
Comprehensive insurance coverage protects all parties

10. Cancellation and Changes

Project modification and cancellation policies:

Cancellation allowed up to 72 hours before project start
Material orders cannot be cancelled once placed
Change orders may affect project timeline and cost
Written approval required for all project modifications
Restocking fees may apply to cancelled material orders

11. Dispute Resolution

Any disputes arising from our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be handled through binding arbitration in accordance with Illinois state law.

12. Contact Information

For questions about these Terms of Service or our installation services, please contact Apex Windows directly through our website or phone.